The Department of Education has established an Office of Student Financial Assistance (OSFA) Ombudsman Office to work with student loan borrowers to informally resolve loan disputes and problems. The Ombudsman Office helps resolve problems with the following federal loans: Direct Loans, Federal Family Education Loans, Guaranteed Student Loans, SLS Loans and Federal Perkins Loans.
Contact information for the FSA Student Loan Ombudsman Group:
Via on-line assistance: http://studentaid.gov/repay-loans/disputes/prepare
Via fax: 606-396-4821
FSA Ombudsman Group
P.O. Box 1843
Monticello, KY 42633